Transcription Services
Standard Terms & Conditions

Transcription services Ts&CsBy and between Global Communications (T/A Isabel’s Typing Services), based in Blue Square House, 272 Bath Street, Glasgow, G2 4JR Scotland and the Customer.

Reference herein to Customer shall be to a company, a business partnership, individual or sole trader to which Isabel’s Typing Services directly provides its transcription services and where it is the recipient of any invoice resulting from services provided by Isabel’s Typing Services.

The parties agree to the following, which shall apply during the full term of this Customer Agreement. This Customer Agreement covers all services Customer has ordered, whether for its own use or for the use of its customers.

Provisions of service

Isabel’s Typing Services retain the right to accept or decline any orders for transcription services. Isabel’s Typing Services may at its discretion refuse to accept any order, or provide that acceptance be subject to such conditions as imposed by Isabel’s Typing Services.

Payments

All payments are required in full before work is commenced unless other arrangements with Customer are made in writing. Isabel’s Typing Services shall issue an invoice on completion of each assignment, unless other arrangements with Customer are made in writing.

Payments for transcription services and copy typing are due within 7 days of the date of invoice.

Overdue accounts will attract interest at 8% above Bank of England base rate in accordance with Late Payment of Commercial Debts (Interest) Act 1998, and charge £15.00 for each reminder that is sent after the due date. In the event of any cheque from Customer being refused by the bank, Customer will be responsible for all bank charges resulting from the returned cheque. Payments made via PayPal from foreign clients will be charged an additional 4% and credit/debit card payments will also incur an additional 4%.

If the Customer fails to make any payment in full when it becomes due then, without prejudice to any other right or remedy available to Isabel’s Typing Services, Isabel’s Typing services shall be entitled to cancel any services and/or suspend any further services arranged for the Customer and terminate the Agreement between Isabel’s Typing Services and Customer.

Cancellation

Should work be suspended at the request of the Customer, Isabel’s Typing Services shall then be entitled to payment at the rate agreed in the quotation pro rata for work already carried out and materials specially ordered.

Liability

Only the Customer is able to assess the value of the materials provided for transcription and potential damage caused by errors in goods and services provided. Since Isabel’s Typing Services is not in a position to make such an assessment of value or potential damage, Isabel’s Typing Services’ liability to the Customer for any default or breach shall in no case exceed the invoice value of the goods and transcription services or copy typing provided. The Customer agrees that it is the Customers’ responsibility to check transcription work carefully and ensure that no such errors exist.

Customer agrees to indemnify Isabel’s Typing Services and keep it indemnified from and against all expenses, costs, damages and awards arising from any claims or actions brought or threatened against Isabel’s Typing Services by parties alleging any misuse by Customer and/or its customers of Isabel’s Typing Services and for any infringement of intellectual property rights or other applicable legislation (including, but without limitation, legislation governing the provision of goods or financial (or other services)).

Isabel’s Typing Services is not liable, nor do they guarantee or insure any tapes or CDs. The tapes or CDs remain the Customer’s responsibility and Isabel’s Typing Services do not accept liability for any loss or damage, no matter how caused whilst the tapes or CDs are in the possession of Isabel’s Typing Services, in transit, or whilst the Customer is transporting them.

Copyright

The Customer shall be responsible for obtaining all necessary authority to reproduce text and any other material. A copy of such authorisation shall be provided by the Customer to Isabel’s Typing Services on its request.

Isabel’s Typing Services shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material transcribed for the Customer.

Supply of service

Isabel’s Typing Services will always endeavour to supply full service but does not accept liability for Isabel’s Typing Services’ failure to supply services, including by causes such as external influences including acts of God, fire, governmental acts, breaks in continuity of electricity supply or telecom link, accident or any other cause beyond Isabel’s Typing Services’ control. Isabel’s Typing Services does not accept liability to Customer for direct or consequential economic loss (including loss of profit or business).

Pricing policy

Isabel’s Typing Services reserve the right to change prices quoted as deemed necessary due to changes in the specifications, quantities, legibility and/or quality of original or source material, delivery arrangements, unforeseen problems or other circumstances, including, but not limited to, illness, terms, conditions or circumstances that were not part of the original verbal or written quotation.

Changes to prices will only be levied where prior notification has been given by Isabel’s Typing Services via electronic mail (email) and acceptance has been given by the Customer by return electronic mail (email).

Confidentiality

Isabel’s Typing Services understands to keep the Customers confidential information strictly confidential and not use, reproduce or record in any medium or form any of the Customers confidential information except to the extent that it is strictly necessary for the proper purposes of this Agreement. Isabel’s Typing Services will not disclose the Customers confidential information to any Third Party.

If required, a Confidentiality Agreement will be forwarded on request, either provided by Isabel’s Typing Services or supplied by the Customer and signed by Isabel’s Typing Services.

Disputes

All disputes arising out of or in connection with this Agreement shall be referred in the first instance to nominated executives from each of the parties who have authority to conclude a settlement and where possible those executives should be at a higher level of management than the individuals with day-to-day responsibility for this Agreement.

This Agreement shall be subject to and construed and interpreted in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the courts of Scotland.

If you have any questions about our terms and conditions or our transcription services and copy typing services please contact us directly.